A number of Managed Service Providers (MSPs) have started bundling CIO/CTO services in with a regular managed services contract. We think this is a mistake. Your Help desk, or patch management services are IT services. Virtual CIO/CTO are business services. When bundled together the IT issues become easily confused with the business strategies and can take over.
Why Virtual CTO?
Small enterprises and educational institutions can’t always afford the overhead of a CIO or CTO, but they need the services they provide. These roles bridge the gap between your organization’s vision and the IT department’s operation. That allows the IT department to keep technology up-to-date, maintain security, stay on budget, and focused on the same goals as the rest of the company. Without good direction, IT departments often fall into the rut of “keeping the lights on”, that is just making sure things are still working. A good plan from a virtual CIO/CTO creates opportunities for innovation that moves your organization forward and keeps everyone motivated.
How do you benefit from DragonTek Virtual CTO?
- Lets IT managers remain focused on operations
- Immediately acquire years of experience in a variety of environments
- Avoids the overhead of a senior level executive
- Frees up other executives from understanding and managing complex IT initiatives
- Gain an outside perspective
A number of Managed Service Providers (MSPs) have started bundling CIO/CTO services in with a regular managed services contract. We think this is a mistake. Your Help desk, or patch management services are IT services. Virtual CIO/CTO are business services. When bundled together the IT issues become easily confused with the business strategies and can take over. What we are saying is, there’s a lot of cool things we can do with IT, but we first need to make sure your organizations will benefit from it. A separate MSP and Virtual CIO/CTO achieve this goal better.
We also believe that the Virtual CIO/CTO should not be a “we are here when you need us” relationship. Instead we have designed a program of deliverables so you know what to expect from the relationship.
The Delivery Route
Business Strategy Assessment
Using an approach that we have developed over the last 20 years, we begin our process by truly understanding your organization, your vision, existing processes, and strategy. This is our foundation before we even start looking at technology.
Once we understand your business we can begin an IT Assessment. We start with an analysis of IT operations and efficiency. We look at things like ways to use automation that will simplify daily tasks leaving existing staff available to do more.
We establish a benchmark against industry best practices. This identifies and quantifies problem areas to establish priorities. This is part of establishing or maturing an IT governance strategy with a recognized framework such as ITIL. Doing this will provide quantifiable results toward achieving organization goals and meeting regulatory compliance requirements.
The trend has been to move towards the cloud. A cloud readiness assessment will identify what workloads could benefit from being moved to the cloud and which ones are ready to be moved.
The final step is an actual inventory and assessment of existing IT hardware and software.
Based on our assessment findings, we build a plan that will get you from where you are to where you need to be. A three-year plan, a five-year plan, it’s up to you. The important thing is that business objectives will be met, technology goals realized, and all within the view of a well defined budget. Your transition plan provides a comprehensive IT strategy including initiative prioritization, staffing strategy, disaster recovery planning. A transition plan would not be complete without our expert solution design services creating RFP’s that assure your initiatives meet your vision.